For the next coming week and months, there are at least three mystery shoppers to watch out for. Tamara and I have been extra observant to the point of, at least me, being paranoid. Hmm, I'm the more uptight one especially with non-regular shoppers, but Tamara helps me get through it somehow.
Remember us getting nominated for Business Achiever Awards? Well, guess what, they're checking in on us. I was thinking though, that since we got nominated in three categories, would that mean we'll have three mystery shoppers? Help me.
Our second (4th?) mystery shopper will be from the assessors of Quality Care Pharmacy. Because the pharmacy aims to maintain its Quality Care standard, we're up for audit again this year. Result of this one is almost instant as the assessor will follow up on us just as soon as the mystery shopper leaves. So far, we haven't come across this one.
The same is expected when the Guild sends in theirs, except that the mystery shopper will be wired. Yep, wired. When I learned about that, I felt like I was going to be under surveillance more than anything. (Hmm, looks like it's time for me and Tamara to put on our Charlie's Angels guises. Hehehe.) This one though is the most crucial of all audits, because it will gauge us against all laws and guidelines that define pharmacies here. And as if the tension is not enough, an inspector will step into our dispensary to watch us go about our duties. For how long? You guessed it, I didn't want to know either.
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